And gave me a list from, I assume, was "copied" from their terms and conditions of ways they are able to deny me any winnings even though I think he typed in himself because he numbered them 1, 2, 3, etc which are not numbered that way in their terms. I made a deposit like they asked without playing anything else. I had asked for $250-$400, from them to me and id drop all issues i had and leave. Everytime that i have contacted support team in live chat and by email, they always answer by automatic reply. Horseshoe online casino, approved my withdrawels and claimed using my bank card would have my winnings in my bank within a half hour. For 10years I've played and successfully withdrawn over 50kAUD with other casinos without any issues until I used Skycrown Casino.
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When I ask to claim my cash back they just say sorry can't help you and close the chat. But as soon as I was paid out they now refuse to give me back my 25% and I am also not allowed to claim my free bonus code after every deposit. Not being able to claim any bonus codes while they process your withdrawal I proceeded to deposit R500 without a bonus code cause I can claim 25% back on lost deposits. Now they policy state that can claim 25% cashback on any deposit not using a bonus code. They only sent $250 and never returned one email out of dozens that I wrote them even though they claim to have great customer service and that they're there to help and they appreciate in the want our business. After 21 days, I received an email today saying that I violated the site’s terms and conditions and that I have multiple accounts. I contacted support and they asked me to confirm my identity and I agreed to the site's policy and to confirm the identity of the customers because I read the site's terms and conditions and agreed to them. An investigation into Wild Robin Casino’s policies regarding account closure, withdrawal limits, and responsible gambling obligations.
Your complaint has been forwarded to the casino, and we are currently awaiting a response from their management team. Clear and concrete proof supporting their claim of an "abnormal" draw. It is heartbreaking to feel cheated in this manner, especially when their actions suggest a lack of accountability and transparency. I trusted this platform, investing both my time and money in good faith. I have reached out to their customer support multiple times, politely requesting proof or evidence oneclick casino review to substantiate their claim. I recently played on their platform and was fortunate to win over P100,000 on one of their slot machines.
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